SHIPPING & RETURNS
- Shipping policy
- Regular order is FREE SHIPPING order. The turnaround time is 14 business days. The orders may be carried by FedEx, DHL, UPS, TNT or USPS.
- Priority order costs extra shipping fees to speed it up as 7 business days. Meaning the order is arrival in 7 business days. The order sheet will tell the estimated date of arrival.
- Rush order costs you most for extra shipping fees to speed it up as 4 business days.
- Track number will be offered once it is shipped out so that you can chase all along.
- USPS will require no signature. But UPS, DHL and FedEx will take your signature for the delivery. So telephone number is very important!
- There is always delivery delay by some weather, custom clearance, traffic problem etc. Of course the delivery company offers the delay issue document to the proof of the delay.
- Packages would be missed if you have the package in the front door.
- Refund policy
- Quality issues. Bad quality approved we will refund fully or you can take remake in rush on agreement. Take the bad quality pictures, all pcs of them and cut them off. We don’t need the package but cut them off all. Then we will remake it in rush or refund your order fully.
- Missing guaranteed date. We will have your order refund fully if it is not meet your deadline. Unless it is because of delivery delay on irresistible reasons, like the bad weather, custom clearance, traffic issues etc.
- Order cancels. You have 12 hours to cancel regular order (14 business days order). You have 6 hours to cancel priority order (7 business days order). You have 2 hours to cancel rush order. Fully refund. Otherwise you have only partly refund, depend how far the order is going. If order is under production, not ship out yet, you can have 10% to 20% refunds back to you. If it is already shipped out, we cannot cancel it anymore.
